1. Introduction
This Acceptable Use Policy (“AUP”) applies to all customers, visitors, and users of AlphaPlay UK services and website. It supplements our Terms of Service and is designed to protect the experience of all users, the integrity of the service, and compliance with applicable UK law.
By using AlphaPlay UK you agree to adhere to this AUP. Failure to do so may result in immediate suspension or permanent termination of your subscription without refund.
2. Permitted Use
AlphaPlay UK subscriptions are provided for personal, non-commercial, private viewing only. Permitted use includes:
- Streaming content to your own personal devices within your household.
- Using the number of simultaneous connections included in your plan tier.
- Accessing the service for lawful personal entertainment purposes.
- Contacting support for genuine technical assistance.
3. Prohibited Activities
The following activities are strictly prohibited:
3.1 Resale & Redistribution
- Reselling, sublicensing, or otherwise sharing your subscription credentials with individuals outside your household for commercial gain.
- Operating as an unauthorised reseller of AlphaPlay UK or its associated content streams.
- Distributing stream URLs or M3U playlists to third parties.
3.2 Technical Abuse
- Using automated bots, scrapers, or crawlers to access the service.
- Attempting to reverse-engineer, decompile, or tamper with service infrastructure.
- Exceeding the connection limit defined in your subscription plan.
- Using VPNs, proxies, or other circumvention tools to access geo-restricted content in breach of rights holder terms.
3.3 Unlawful Activity
- Using the service to facilitate any activity that violates UK law, including copyright infringement, fraud, or money laundering.
- Broadcasting or publicly exhibiting streamed content without a proper licence.
- Recording and redistributing streamed content.
3.4 Account Misuse
- Providing false identity or contact information during registration or enquiry.
- Initiating fraudulent chargebacks or payment disputes.
- Repeatedly requesting free trials in order to avoid payment.
4. Content Standards
When communicating with AlphaPlay UK via our contact forms, WhatsApp, or any other channel, you must not submit or transmit content that is:
- Defamatory, abusive, threatening, or harassing.
- Obscene, sexually explicit, or otherwise unlawful.
- Designed to impersonate another person or entity.
- Malicious software, spam, or phishing material.
5. Enforcement & Consequences
AlphaPlay UK actively monitors for policy violations. Upon detection of a breach, we reserve the right to take one or more of the following actions without prior notice:
- Temporary or permanent suspension of service access.
- Termination of subscription without refund.
- Reporting the violation to relevant law enforcement authorities.
- Pursuing civil legal action to recover damages.
6. Reporting a Violation
If you become aware of any misuse or violation of this policy, please report it to our team immediately:
- Email: info@alphaplay.uk
- WhatsApp: +44 7366 256739
Reports are treated confidentially and reviewed promptly.
7. Changes to This Policy
We may revise this AUP at any time. The current version will always be available at https://alphaplay.uk/acceptable-use. Continued use of the service following an update constitutes acceptance of the revised AUP.
8. Contact
For questions or concerns about this Acceptable Use Policy, contact AlphaPlay UK:
- Email: info@alphaplay.uk
- WhatsApp: +44 7366 256739