Troubleshooting Common Login and Authentication Issues

Resolving Login and Playlist Loading Errors

If you encounter an error when logging in for the first time, 99% of cases can be resolved with the following checks.

### 1. Check for Accidental Spaces and Capitalisation - Usernames and passwords are **case-sensitive**. - When copying and pasting from mobile, check that your phone keyboard did not insert an accidental space at the end of the text.

### 2. Verify the Correct Server Address (DNS) Make sure the URL starts with `http://` (not `https://` unless specified) and includes the correct port number (e.g., `:80` or `:8080`) as shown in your activation email.

### 3. Exceeded Active Connections If you attempt to stream on 2 devices simultaneously using a 1-connection subscription, the server will refuse connection to the second screen or intermittently disconnect both. To stream on multiple screens at once, upgrade to **Elite Gold (2 conns)** or **Diamond+ (3 conns)**.

### 4. Expired Subscription If your subscription period has ended, the authentication server will reject login attempts until renewed. Contact our support team via WhatsApp to reactivate your account profile immediately.