Our UK-based technical support team is dedicated to providing fast, friendly, and expert assistance every day of the week.
### Primary Support Channels 1. **WhatsApp Support (Fastest — Average reply under 10 mins)**: - Phone: **+44 7366 256739** - Click to chat directly: [Open WhatsApp](https://wa.me/447366256739) - Best for: Real-time setup help, screen photos, instant trial activation, and matchday assistance.
2. **Email Support**: - Address: **info@alphaplay.uk** - Best for: Account renewal queries, invoice requests, and general enquiries.
3. **Website Contact Form**: - Visit our **Contact Us** page to submit an enquiry ticket with your device details.
### What Information to Include for Faster Resolution When reaching out about a technical issue, please mention: - Your Order or Trial Reference ID (e.g. `AP-12345-6789`) - Your streaming device (e.g. Firestick 4K Max, Samsung Smart TV) - The app you are using (e.g. TiviMate, IBO Player, IPTV Smarters) - A brief description of the issue or a photo of your screen.
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